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FAQs

Foreverpets.com Frequently Asked Questions

Q: Where can I have my pet cremated?
Q: How do I transfer my pet's ashes?
Q: How many lines can I have on my engraved plate?
Q: What do people put on the nameplate?
Q: Must I mail you the cremains?
Q: How are the Pet Urns shipped?
Q: What size urn do I need?
Q: What kind of Return Policy do we have?
Q: How long will it take until I get my order?
Q. What makes an urn an urn?
Q. What is Communal Cremation?
Q. What is Private Cremation?
Q: Then what is Individual Cremation?

Q: How do I send you a photo for “Marble Image Memorial” or “Laser Etched Burial Marker” orders?

Q: If I were to email you a picture for a “Marble image Memorial” or “Laser Etched Burial Marker” what format should I send the image in?

Q: Where can I have my pet cremated?

A: Nearly every Veterinarian clinic in the country can arrange cremation for your pet. Your veterinarian is both medical doctor and funeral director for your pet, do not hesitate to ask probing questions to satisfy your curiosity and concerns. Check the "yellow pages" for pet cemeteries & crematories. Sometimes if you can deal directly with the crematory, you can get better levels of service and request on site visitation, which may cost more. If you are still having problems locating a cremation provider, contact a local funeral home or veterinary school in your area.


Q: How do I transfer my pet's ashes?

A: Pet and Human cremated remains are generally returned from the crematory in a temporary container made of plastic, cardboard or metal. Inside that container the cremated remains should be contained in a plastic bag that has been fastened with a twist tie or other fastener. The bagged ashes of your beloved pet can then be easily transferred directly into the urn "as is". Most companies include a new clean bag for your use should you need to funnel or transfer the ashes into the urn through a narrow opening.


Q: How many lines can I have on my engraved plate?

A: You may have up to 4 lines of engraving with up to 30 characters per line on any of our urns. If you have more you would like to say, we can customize your plate by using a smaller font.

Q: What do people put on the nameplate?

A: We see everything. Many of our plates just have just the Pet's name on them. Others have the Pet's name and the 'life' dates of the Pet. Still others have the Pet's name, then a 1-2 line saying, then the 'life' dates. Sample 'sayings' are listed below:
- In Loving Memory
- Forever In Our Hearts
- Gone, But Not Forgotten
- Always Remembered & Loved
- Faithful Companion
- Until We Meet Again:

Q: Must I mail you the cremains?

A: Do not send us your pet's ashes. When you buy an urn off the internet you either have to install the ashes yourself, ask a family member or close friend to do it for you, or ask your veterinarian office to install the ashes (they perform this task frequently and understand your predicament). Another option is to have the urn shipped to your crematory or veterinarian for you to pick-up after the pet's ashes have been installed.

Q: How are the Pet Urns shipped?

A: We attempt to ship every order we received by 11:00 a.m. Central Time the same business day, Monday thru Friday. UPS ground delivery is preferred because our urns experience the least amount of damage using this method. Our urns can be shipped 3-Day select, 2nd Day Air and Next Day Air if desired, but at additional cost (Usually $6, $20 & $40 extra beyond the usual UPS Ground charge of $11.80 for most products.)

Q: What size urn do I need?

A: We provide size guidelines on each product page based on the live weight of your pet (not their ashes). We rarely have a return or other problem relating to the size of the urn. Generally speaking, every 8 pounds of pet requires 10 cubic inches of inside space, i.e. an 80 pound pet requires an urn with 100 cubic inches of space inside.

Q: What kind of Return Policy do we have?

A: Forever Pets will allow you to return any urn purchased for up to 60 days 'no questions asked' and we will refund you everything except shipping end engraving charges. The urn simply needs to arrive here in good condition without significant damage.

Q: How long will it take until I get my order?

A: On the home page, on the left margin, is a category called 'shipping & returns' where you can find the view the delivery timeframes for different parts of the USA based upon UPS Ground delivery originating from St. Paul, MN, (usually 2-4 days). Only burial markers take longer to arrive, (10-17 days on average).

Q. What makes an urn an urn?

A: Urns are any container which you "the pet owner" feel best reflects the personality and dignity of your fallen friend's life here on earth. Ideally urns are 'tamper-resistant' and cannot be easily popped open while simply handling them. All of our urns are either screwed shut or have some other means for resisting accidental opening of the urn.

Q. What types of Cremation are there?

A: CREMATION OPTIONS Cremation is performed to prepare the remains of a pet for final urn storage or burial. It is carried out by placing the pet’s body into a cremation chamber where they are subjected to heat and flame. This cremation can be done in one of three ways, which include Private Cremation, Partitioned Cremation and Communal Cremation. A PRIVATE CREMATION (often called INDIVIDUAL CREMATION )is a cremation procedure during which only one animal’s body is present in the cremation chamber during the cremation process. This service is the most expensive, but most similar to human cremation practices. A PARTITIONED CREMATION is a cremation procedure during which more than one animal’s body is present in the cremation chamber (usually 3-4) and the cremated remains of specific pets are returned to the owner. Due to a number of factors and by virtue of multiple pets being cremated within the same chamber at the same time, some active commingling of cremated remains will occur. This technique has been the dominant practice for many years. A COMMUNAL CREMATION is a cremation procedure where many pets are cremated together without any form of physical separation. These commingled cremated remains are not returned to owners, but generally brought to a landfill, depending on the provider.

Be sure to ask your provider for what type of service you are receiving. You deserve to know how your pet's cremation will be performed before the decision is made.

Q: How do I send you a photo for “Marble Image Memorial” or “Laser Etched Burial Marker” orders?

A: You can email a high resolution scan of your favorite photo to service@foreverpets.com anytime after you place your online order. Simply
state your Order Number (provided to you by email immediately after completing the order) and provide any special instructions (such as crop out
house in background etc.) should you have any.

If you cannot email us a scan of your photo, you may also mail your original
photos to us at:

Forever Pets, Inc.
1848 50th St. E., Ste 103
Inver Grove Heights, MN 55077

Please note that we are NOT responsible for lost, stolen or damaged photos
so please make a copy of your picture before sending it to us in case
something happens. We have never lost a photo yet, but it will happen
someday.

Q: If I were to email you a picture for a “Marble image Memorial” or “Laser Etched Burial Marker” what format should I send the image in?

A: We accept most of the widely used formats ( .jpg, .tiff, .bmp, .png). We recommend 300 dpi in 4 inch. x 6 inch. size.


Thank you for reading these Frequently Asked Questions, I hope that they are helpful to you as you contemplate the purchase of one of our urns. We have been serving Pet Owners like you since 1997!

Sincerely,

Jamie Minea

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